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Update 06/04/2020
Assisting Healthcare Staff and Interpreters

CYH Free resources for Staff

Communicate Your Health Apps are designed to help patients, healthcare staff and interpreters manage difficult situations, including communication challenges.

These resources inform staff of intercultural differences, provide advice to healthcare staff and professional interpreters (spoken language and sign language) dealing with difficult situations and advise staff how best to work with people who are Deaf or have acquired hearing loss.

The Apps are free to download via Google Play and Apple Store.  Links and additional information for each app are available in the above menu.

Communicate Your Health mobile apps: Accessible resources for health care staff.

Launched in November 2014, Understand Me and Speak To Me are free mobile apps developed in association with the Communicate Your Health (Ireland) Partnership and supported and funded by the Health Service Executive (HSE) National Social Inclusion Unit, Ireland, and the Irish Hospice Foundation. Building on the foundations of the first apps and the findings of the Interpreters in Palliative Care: ‘On Speaking Terms- Matters of Life and Death’ report, the third app in the CYH series, Hear Me – formerly On Signing Terms, was launched in October 2016.

All three mobile apps are free, accessible resources to assist and support health care and palliative care professionals in caring for patients from diverse ethnic, religious and cultural groups and feature good practice guidelines and information for person-centered intercultural care including the provision of interpreter services.

Background information and key findings:

The Interpreters in Palliative Care development project ‘On Speaking Terms – Matters of Life and Death’ successfully identified the challenges faced by palliative care professionals and community health interpreters when communicating around matters of life and death with patients who have Limited English Proficiency (LEP) and who may also come from diverse ethnic, religious and social groups.

Attitudes to talking about death and dying can vary considerably across cultures and while palliative care services are well developed in Ireland; palliative care can have different meanings and levels of service in other cultures and countries.

Key features of the CYH apps:

  • FREE to use.
  • Available to download from both iTunes Store and Google Play Store.
  • Mobile and instant access to key information on core aspects of palliative care.
  • Key information on a wide range of ethnic, religious and cultural practices and beliefs.
  • Directions and contact details to all listed palliative care services in Ireland.
  • Links to further resources and information including good practice guidelines for use of interpreter services, information videos and additional online resources.
  • Suitable for use by all health care professionals across a range of areas and services from interpreters, nurses, doctors, social workers to palliative care specialists and beyond.

Watch the information video here: https://vimeo.com/187783555 

EVENT: Saturday May 26 2018, Trinity College Dublin

Palliative Care Training with CDS

*Please note due to extreme weather this event was rescheduled from 3 March to 26 May 2018.


The Centre for Deaf Studies in collaboration with CISLI will host a talk on ‘Palliative Care’ for interpreters, delivered by Regina Mc Quillian, on Saturday March 3rd, from 11am – 1pm.

Location: Centre for Deaf Studies, Leinster St South, Dublin 2.

Free entry for CISLI members (join here!).

IMG-20180209-WA0016.jpgDr Regina McQuillan is a palliative medicine consultant at St Francis Hospice and Beaumont Hospital. St Francis Hospice is the specialist palliative care service for North Dublin. The catchment population is 580,000 and last year they provided care for 1,600 people with life-limiting illnesses. Most of this care is provided in people’s homes. Regina is interested in social inclusion and providing care for disadvantaged groups and has done work to support caring for people with limited English proficiency, travellers, homeless people and also people who are deaf, or who have acquired hearing loss.


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